| Q: |
Is switching complicated? |
| A: |
Not at all. Around 100,000 people switch their gas and/or electricity suppliers every week and 90% of them say switching is easy, according to an independent MORI survey. |
| Q: |
Will there be any interruption to my supply? |
| A: |
No. Your new supplier will continue to use exactly the same wires, pipes, and meters as you currently use. Your new supplier will also contact your existing supplier to arrange the transfer of your supply. The only change you will notice is the company name at the top of your bill. |
| Q: |
If I decide to switch, do I need to contact my current supplier? |
| A: |
Your new supplier will arrange the transfer for you. However, you should ensure that your new supplier takes a final meter reading from you (at the date of transfer), so your current supplier can produce a final bill. |
| Q: |
How do I know if my new supplier is reliable? |
| A: |
Check the "Service Rating" uSwitch.com provides for each energy supplier in the UK. This rating comes from independently monitored data such as customer service performance and numbers of complaints. |
| Q: |
When should I cancel my Direct Debit with my current supplier? |
| A: |
You should cancel your Direct Debit authority with your current supplier when you have paid your final bill and confirmed the transfer of your supply. |
| Q: |
Can I switch if I'm in debt to my current supplier? |
| A: |
If you are in debt to your current supplier, or have a bill outstanding for more than 28 days, you may be unable to switch until you have paid the outstanding amount. |
