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Often Asked Questions & Answers

Q:
How does the Breathe Account work?
A:

Each person is different, but by taking into account your current financial situation we can assess your monthly incomings, outgoings and disposable income and calculate an affordable payment plan to your creditors. You are assigned an Account Manager who will continue to negotiate with your creditors and try to obtain reduced interest charges and late payment fees. Providing your payments to Breathe are made on time and without fail the majority of creditors are likely to agree to the repayment plan.

Q:
How much does the Breathe Account Cost?
A:

Depending on the level of involvement needed to address your situation for you, Breathe charge a fixed monthly fee of either £15, £25 or £35.

Your fee is automatically deducted from your monthly payment into the Breathe Account. We may also charge a one-time set up fee based on your circumstances. Again the set up fee will vary depending upon your requirements but will never exceed £200.

Q:
Do I have to have a credit history check to be accepted ?
A:
No. The Breathe Account is designed to specifically assist those people with less than perfect credit ratings.
Q:
Will the letters and telephone calls stop from my creditors?
A:
Not immediately, but in time this will reduce significantly. Once all your creditors have been contacted by your account manager and the repayments have been agreed your creditors do not have any reason to contact you other than to advise you of any changes to your account.
 
Q:
Will making a reduced payment to my creditors affect my credit rating?
A:
If you have already been missing payments for sometime this will probably be already recorded by the credit reference agencies that administer your credit files. The fact that your creditors will now be receiving regular monthly payments should also be recorded on your credit file. In fact, some creditors will also ensure that your credit file reflects that you are acting responsibly and have enrolled onto a debt management plan (DMP).
 
Q:
What will my Account Manager do for me?
A:
Your Account Manager acts as a buffer between you and your creditors. They will negotiate repayments plans, try to get interest frozen or reduced and eradicate late payment charges. They will also make the best decisions for yourself financially and advise you every step of the way. Your Account Manager is always on hand to answer your questions either by direct telephone line, email or letters. Your Account Manager is also responsible for monitoring your Breathe Account and advising you of alternative solutions as your circumstances change.
 
Q:
Will you be paying all of my monthly bills?
A:
Your Breathe Account can be set up to manage payments to a wide range of accounts that you may have. Typically, we will make payments on your behalf to your credit card and loan companies, along with your council tax, mortgage or rent payments. Your Account Manager will be able to discuss any additional payments that you would like us to make.
 
Q:
What if I have extra money I can pay?
A:
Your Account Manager will be able to advise you on how to use the extra money to its best advantage. This may mean paying off a priority debt or a debt that is accruing a high interest rate. It really depends on your personal circumstance.
 
Q:
Can you help me to open a new bank account?
A:
Yes. In association with the Bank of Scotland or the Co-operative Bank we can assist you in opening a new bank account. This action is often an essential part of adding stability to your financial situation and we do not charge you for this service.
 
Q:
How is my money protected?
A:
We keep a separate audited bank account for all the money that we receive from our clients. The amounts that you agree are then paid out of this account to your creditors.
 
Q:
How quickly do you pay my creditors?
A:
If you pay into your Breathe Account by Standing Order, we will normally pay your creditors the day after we receive the money from you. If you pay in any other way, the money will be paid out when it clears through the banking system. If there are any problems, we will contact you immediately.
 
Q:
Will I be able to get a mortgage?
A:
Being a Breathe Account customer will not prevent you from obtaining or changing a mortgage. In fact, one of the benefits of the Breathe Account is that your Account Manager can assist you with the process of changing or obtaining a mortgage.
 
Q:
Is this a loan?
A:
No. Typically, we rearrange your unsecured debts into smaller payments based on what you can afford whilst maintaining the contractual payments to your priority creditors. You should be aware though that by reducing payments you may have to pay more interest in the long term, although we negotiate to reduce or freeze interest rates with your unsecured creditors.
 
Q:
What if I am not happy with the service?
A:
Breathe Financial Management always aim to provide a professional service at all times. However, if you are unhappy with the service that you've received, please write to our Customer Services Manager, explaining why you feel that we have not met your expectations. We will contact you immediately to discuss this.
   
Address:

Customer Services Manager

Money Management Services
Breathe Financial Management Ltd
Wireless Development Centre
Cinnamon Park
Fearnhead,
Warrington,
Cheshire, WA2 0XZ

 
   

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