Personal Customer Service

We believe that delivering exceptional customer service to our clients should be central to everything that we do as a business. Indeed we are all too familiar with the fact that many large financial institutions have effectively turned their backs on this fundamental issue through their embracement of the ‘call centre culture’, which is also nowadays moving overseas, putting even more distance between those organisations and their customers.

At Breathe Financial Management we understand the importance of being able to speak directly with your own Account Manager who knows you, understands your circumstances and what matters to you most as a busy individual and is committed to that maintaining that relationship.

In fact, in a recent customer satisfaction survey 93% of Breathe customers rated having speedy access to their own personal Account Manager as being ‘extremely important’.

Although our clients have direct access to their Account Managers via email, freepost, fax and account login option from this website, it is of no surprise that the most popular medium of contact is still a direct dial option to speak personally with their Account Manager. In short, people want to deal with people, and not just machines.